Crisis Management Plan a.k.a. Emergency Action Plan

A Crisis Management Plan (CMP) is often referred to as an Emergency Action Plan (EAP). As such, most practitioners refer to Crisis Management Planning and Emergency Action Planning interchangeably.

The CMP and/or EAP are the support, command and control parts of business continuity, disaster recovery or continuity of operations plans.

A Crisis Management Plan or Emergency Action Plan provides the plan of action on how to manage a crisis, emergency or disaster.

Following an incident which may be considered an emergency, crisis or disaster, the beginning of the CMP/EAP provides for initial evaluation and assessment of the incident. In addition, the Crisis Management Plan or Emergency Action Plan provides guidance and a plan of action to manage the Emergency Operations Center (EOC) and most importantly, emergency, crisis and disaster incident communications.

Industry research tells us that proper crisis communications is vital to an organization's continued success. The reason is logical. It is because all the management efforts surrounding crisis management are articulated through communications. The way information is conveyed directly affects an organization's reputation. We all have one reputation. Appropriate or inappropriate communication in a crisis can enhance, tarnish or ruin a reputation.

Crisis Management Plans or Emergency Action Plans also provide for the management of security and safety to ensure that facilities are secure and more significantly, that people are safe. A crisis incident oftentimes results in physical damage to a facility. As such, these plans need to address salvage and cleaning operations, as well as insurance claim processing and options for alternative real estate/facilities. To support these emergency actions, finance, legal and human resources need to be part of the crisis management and/or emergency action plan.

TAMP Systems has more than 25 years of planning expertise and know-how; and has earned and maintains a CBCV certification from DRII, which is the world-wide leader in more than 90 countries for education and certifications in business continuity management. You can rest secure that crisis management and/or emergency action plans developed by TAMP will decrease the impact of crisis, emergency or disaster incidences affecting your organization.